Frequently asked questions about the shop, shipping, and returns
About the Shop
You can find my shop at surprisepostcards.etsy.com
All kinds of postcards – both used and unused! I usually have 5,000+ postcards in stock at any given time. From artwork and animals to tourist postcards, my shop has something for everyone. Check out the gallery to see some examples.
Absolutely! I’m happy to help you find the perfect set for any occasion. To get started, visit surprisepostcards.etsy.com and click on the “request custom order” button.
Shipping and Processing Times
I ship postcards to the US and Canada. For US orders this includes PO, APO, and DPO boxes. If you’d like to order postcards from outside the US or Canada, please contact me
All orders are shipped via USPS. All orders include tracking and are sent in protective bubble mailers.
For US Orders:
In general, your order should arrive within 4-6 business days. Check the estimated delivery dates that Etsy provides, which takes distance and carrier delays into account. You can choose to upgrade to Priority Mail shipping for $6.50. This typically shortens delivery times by 1-2 days.
For Canadian Orders:
Most deliveries take about 2 weeks. This can vary depending on how long it takes customs to process your package. Orders to Canada ship via USPS international first-class mail, which includes tracking. Please be aware that you may owe customs or import duties.
You can find your tracking number by visiting Etsy -My Orders. You can track your order directly on the Etsy website, or on usps.com
Returns Policy
You can return your item for any reason within 14 days of delivery. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, buyer assumes responsibility for any loss in value. Refunds are processed once I receive the returned items.
If something is wrong with your order please contact me so I can make it right. The easiest way to get help with an order is directly through the Etsy – Get Help with an Order page